The note I wrote to United Airlines:
Traveling with 2 kids and 3 cats is challenging.. we missed our connection to SEA->Houston and had to switch from Alaska Air to United.
1) Alaska Air forgot to "let go of our tickets".. United Agent refused to figure it out; We had to repay to take our cats ($125/cat) and the attendant refused to figure our charges and said we'd never get that done in time to meet our already delayed flight. Phone calls from me to Alaska, my husband standing at the United service desk and we got our tickets, cats booked, and got in line for the already boarding flight.
2) Then the other flight attendant decided I hadn't had enough, and told me I'd have to check my bag .. that it was too big to fit in the overhead. At this time I'm carrying my camera, two cats, two grocery like bags of kid stuff.. and the roll-away luggage, in which was my backpack/laptop bag, my laptop, all my jewelry, all the iPads, headphones, kid busy stuff and treats.
I unpacked my overhead bin sized luggage, all of it into my backpack, completely emptying the carryon bag, after which she said, "oh, what I meant was the front pocket of the bag was too packed."
To which I showed her how it did fit in the size bin. Then we walked onto the plane, upon which my tears flowed.
3) Then, no one at the airport could tell us the number of the baggage claim with our bags. Finally I think someone just told us to go out to Terminal C. From 8:30 -10:30pm we tried to get our bags. Now (6/3/2014_1:22pm) the computers are down and no one at United would call over to Alaska to get our bags. I did this myself, Alaska Airlines even called me back to say they found the bags and were transferring them to United.
In summary: ALL_AROUND_YOUR_CUSTOMER_SERVICES_SUCKS. 24 hours of bad, bad service, and neglect; all the way from Seattle, Houston and on the phone (I talked to two people at baggage claim phone service who would not help me due to computers being down; I know their phones worked; why_didn't_they_call?)
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